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    Welcome to the Sorenson Media Knowledge Base and Forum!

    Please click on the Sections on the left to access Knowledge Base articles or access the Forum to discuss Squeeze, 360, and other Sorenson Media products and services. You can also search our FAQ here as well.

    Please Search for answers before asking a new question.

    If you have need of immediate feedback or assistance please fill out a Support Ticket

    We look forward to your feedback!

    -Sorenson Media Team


    Sorenson Media introduces
    Squeeze 8.5

    FREE limited time upgrade to Squeeze 8.5 for Squeeze 8 and Squeeze 8 Pro users here!
    (Free update does not include Squeeze 8 for Avid users or Squeeze 8 Lite users.)
    • Accelerated Encoding
    • MPEG-DASH (Dynamic Adaptive Streaming over HTTP)
    • Intel Quick Sync Video (H.264)
    • Accelerated Adaptive Encoding
    • Encoding Compression Load Settings (Light --> Heavy)
    For a detailed overview, see What's New in Squeeze 8.5.



    *Installing Squeeze 7 or earlier on Mac OS 10.7 Lion*

    If you get an error message saying Squeeze cannot read your serial key or you need to check or repair your permissions in Mac OS 10.7 Lion please follow these steps:
    1. Open Finder and go to your "Macintosh HD."
    2. Right-click on the "Library" folder and select “Get Info”
    3. In the Info window click the padlock at the bottom and enter your admin password.
    4. Under "Sharing and Permissions" click the [+] and add your user name to the list and click "OK."
    5. Change your Privileges to “Read and Write”
    6. Close the Info window for the "Library" folder

    7. Open the "Library" folder
    8. Find the "Preferences" folder, right-click it and select “Get Info”
    9. In the Info window click the padlock at the bottom and enter your admin password.
    10. Under "Sharing and Permissions" click the [+] and add your user name to the list and click "OK."
    11. Change your Privileges to “Read and Write”
    12. Close the Info window for the "Preferences" folder

    13. Open the "Preferences" folder
    14. Find a file named “com.SorensonMedia.Squeeze 6.plist” and/or "com.SorensonMedia.Squeeze 4.plist" and delete it (If there are more than one .plist files with Sorenson Media or Squeeze in the name, delete them all.)

    15. Run the Squeeze installer once more. You can download it from www.sorensonmedia.com/downloads
    It is recommended you delete the special permissions you added to the Library and Preferences folder above after Squeeze is successfully installed.

    *Note: Mac users updating to Mac OS 10.7 Lion, please update your NVIDIA CUDA driver with the developer driver here: http://developer.nvidia.com/cuda-toolkit-40#MacOS



    To change your output file location (to your desktop for instance) go to Preferences, then go to the Output tab and under "Save Encoded Files To:" click the "Browse" button and select your new destination ...

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