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Forum: Troubleshooting

Troubleshooting tips and tricks - Be sure to check the FAQ above before posting a question in the forum.

  1. Sticky Thread Sticky: Please fill out a trouble ticket if you would like a response from Technical Support

    If you have a technical issue and need assistance from the Technical Support Team please fill out a ticket here: ...

    Started by sorensonmedia, October 25th, 2012 09:43 AM
    • Replies: 0
    • Views: 3,473
    October 25th, 2012 09:43 AM Go to last post
  1. flickering lines at top of video

    Were having some technical issues with Sorenson Squeeze 8. Please could you point me in the right direction for some assistance? Ive scoured...

    Started by Tristan, May 30th, 2012 10:24 AM
    • Replies: 5
    • Views: 8,574
    May 8th, 2014 10:48 AM Go to last post
  2. Squeeze crashing during export

    Was a happy user for years, our company has over 20 licenses of Squeeze 8 and I have one at home that I got along with Avid. The trouble happens...

    Started by Jisun Kim, November 11th, 2013 01:55 PM
    • Replies: 4
    • Views: 4,376
    November 19th, 2013 12:01 PM Go to last post
  3. HELP!!! Trouble with changing BLU-RAY presets and Audio/Video files out of sync!

    Hello all, I've got a 8:30 min file, straight out of Avid (Same as Source - codec, size 11.3 GB) which I need to burn onto Blu-Ray disc in Toast....

    Started by GregNZ, October 28th, 2013 02:51 PM
    • Replies: 0
    • Views: 2,212
    October 28th, 2013 02:51 PM Go to last post
  4. MP3 Activation not working.

    I have gotten the activation code from Sorenson. I put it in the preferences, it says activated. I close Sorenson and re-open it and it still says I...

    Started by core787, February 25th, 2013 02:18 PM
    • Replies: 2
    • Views: 4,288
    July 10th, 2013 12:53 PM Go to last post
  5. Will Squeeze get faster if we install more RAM?

    Current encoding on an HP Z800 with 16 gigs of RAM. We could put up to 192gigs of RAM in the box, so I'm wondering if we upped it to 48gigs of RAM...

    Started by JP Redman, July 8th, 2013 05:00 PM
    • Replies: 2
    • Views: 4,050
    July 9th, 2013 01:20 PM Go to last post
  6. Varying pixelation and blockiness

    For some time we've noticed that Squeeze (usually MC H.264, but we've tried everything) encodes are quite "noisy." Unacceptable levels of pixelation...

    Started by JP Redman, February 7th, 2013 05:07 PM
    • Replies: 3
    • Views: 5,336
    July 8th, 2013 04:56 PM Go to last post
  7. 8.5 - Can't compress ANYTHING to Quicktime anymore "EndFormatting call failed"

    I just updated to 8.5 the day it was released, since I was hoping it'd not only fix the WMV issues I was having but hopefully increase the speed of...

    Started by acybulska, May 17th, 2012 09:28 AM
    • Replies: 4
    • Views: 6,888
    June 8th, 2013 01:41 PM Go to last post
  8. New Machine Blues

    Hello, First time poster here but I've been using Squeeze for a long while. I work in a facility running 3 systems, two Z800s and 1 xw8200, all...

    Started by AURich, May 3rd, 2013 02:12 AM
    • Replies: 2
    • Views: 4,505
    May 3rd, 2013 09:43 AM Go to last post
  9. Wrong black and chroma level after upgrade

    Hello, I used Squeeze untill now in easy workflow with Avid Media Composer, such as exporting quicktime reference files from Avid MC, never an issue...

    Started by Bartman, September 22nd, 2012 10:55 AM
    • Replies: 9
    • Views: 8,619
    April 30th, 2013 03:02 PM Go to last post
  10. White Flash at the end of mpeg4 h.264 files

    Hello, I'm using squeeze and every time I try to export an mpeg4 H.264 file, a white flash appears at the end of the video. This doesn't...

    Started by Jack.Edwards, August 22nd, 2012 03:02 PM
    • Replies: 3
    • Views: 6,077
    April 27th, 2013 01:51 PM Go to last post
  11. exporting problem - nothing but a GREEN frame

    Hi everybody, I have basically the same problem like this user here:...

    Started by moorooduc, April 18th, 2013 12:30 AM
    • Replies: 0
    • Views: 2,386
    April 18th, 2013 12:30 AM Go to last post
  12. Sorenson to AVID DVD

    How to I use squeeze 8.0 to get a file that will fit a dvd into avid dvd by sonic.

    Started by Dan Gelfond, April 8th, 2013 02:22 PM
    • Replies: 0
    • Views: 2,626
    April 8th, 2013 02:22 PM Go to last post
  13. .mxf op1a

    Trying to Encode a master .mxf op1a file to a youtube format like .mp4 using the youtube preset. Everything works but the Audio sounds terrible. ...

    Started by WXELTV42, February 13th, 2012 01:00 PM
    • Replies: 6
    • Views: 11,050
    March 11th, 2013 06:30 PM Go to last post
  14. Import DVD Folder Encode Problem, Audio Drops Out After 30 Seconds

    I'm trying to make an MPEG-2 from a DVD and any file-type I try to encode only has 30 seconds of audio. I have tried MPEG-2, MP4, and M4A. The DVD...

    Started by Sonicosa, February 14th, 2013 04:37 PM
    • Replies: 1
    • Views: 3,074
    February 14th, 2013 06:27 PM Go to last post
  15. No presets after installation on Win8

    Hi, I used Squeeze 8 on Win7, everything work fine. I upgraded to Win8 and after installation there is no preset :-( I can import it manualy but it...

    Started by ornament, January 12th, 2013 06:15 AM
    • Replies: 0
    • Views: 2,769
    January 12th, 2013 06:15 AM Go to last post
  16. Sorenson Squeeze 8.1 / "application failed to initialize properly"

    I've install Sorenson Squeeze 8.1 on a Windows XP (x64) SP2. Product Registration is OK. But when i can't launch Sorenson Squeeze application,...

    Started by Hubert, December 19th, 2012 07:20 AM
    • Replies: 1
    • Views: 3,679
    December 20th, 2012 06:03 PM Go to last post
  17. Audio cuts out after 30 seconds when creating files from clients .MPG's

    A client has provided files from a domestic camcorder which have the suffix .mpg. I can import them into Squeeze, and although squeeze can't play...

    Started by Bruce Milne, November 12th, 2012 07:46 AM
    • Replies: 0
    • Views: 2,851
    November 12th, 2012 07:46 AM Go to last post
  18. Failed - encoding: post-process segmenter reported an error

    Hi everyone, This is my first post. Just bought 8.5 and lost a day with this error. I'm a bit down and out so hopefully someone here can help......

    Started by Konnichiwawa, June 7th, 2012 04:07 AM
    • Replies: 3
    • Views: 5,497
    November 8th, 2012 08:13 AM Go to last post
  19. DVD Compression Stutter - Mac

    We currently have 5 seats of Sorenson. One of the seats is a Mac. Whenever we compress a DVD on the Mac, the DVD stutters ever so slightly every once...

    Started by Nsidhom, September 27th, 2012 07:32 PM
    • Replies: 3
    • Views: 5,234
    October 25th, 2012 09:11 AM Go to last post
  20. YUV <-> RGB remap

    This is well known problem, DNXHD mov is recognized as RGB on many Quicktime compatible software, though it's YUV format. Squeeze as well. So...

    Started by thezen, October 1st, 2012 11:21 PM
    • Replies: 1
    • Views: 3,973
    October 17th, 2012 05:08 PM Go to last post

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