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Forum: Troubleshooting

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  1. Sticky Thread Sticky: Please fill out a trouble ticket if you would like a response from Technical Support

    If you have a technical issue and need assistance from the Technical Support Team please fill out a ticket here: ...

    Started by sorensonmedia, October 24th, 2012 06:26 PM
    • Replies: 0
    • Views: 2,954
    October 24th, 2012 06:26 PM Go to last post
  1. Really poor quality from WMV to MP4....

    I am trying to convert some WMV files created by my screen capture program into MP4, but the results are far from consistent. First, the WMVs look...

    Started by iannicholson, February 27th, 2016 11:22 PM
    • Replies: 1
    • Views: 3,067
    February 29th, 2016 12:30 PM Go to last post
  2. Text (Font) Rendering Problem in Squeeze 8.5

    Hi Guys, When I try to render my ProRes444 Files for DVD-Format and for Youtube HD 1080 the font in the end credits looks unfortunately terrible....

    Started by Filmakademie Wien, June 6th, 2013 02:18 AM
    • Replies: 1
    • Views: 3,865
    June 6th, 2013 09:26 AM Go to last post
  3. failed to deserialize CAceSource Media

    I've just started getting this error when encoding WMV files compression failed Failed - starting compression: failed to deserialize...

    Started by robyngunz, May 7th, 2013 12:37 PM
    • Replies: 2
    • Views: 4,811
    May 9th, 2013 09:17 AM Go to last post
  4. Sorenson fails to open Win7 x64

    Installed Sorenson 8.5 on a Win7 x64 system. It fails to open. Double-clicking on the icon is non-responsive. Tried to change the compatibility...

    Started by jpeter, May 7th, 2013 03:44 PM
    • Replies: 0
    • Views: 2,802
    May 7th, 2013 03:44 PM Go to last post
  5. Color Shift when creating uncompressed.mov

    I created a Quicktime reference out of Avid to bring into Sorenson to create an uncompressed.mov. I exported the file in 601 colorspace. I am dealing...

    Started by JoeatMarsHill, March 12th, 2013 10:04 AM
    • Replies: 1
    • Views: 3,105
    April 27th, 2013 11:27 AM Go to last post
  6. Watch Folder Error - Wrong preset, wrong destination

    I have a series of 50 watch folders, each encoding using a different preset. When it works, it works great. It is on a dedicated 8 core MacPro with...

    Started by terrymcguire, April 26th, 2013 07:09 AM
    • Replies: 1
    • Views: 3,711
    April 27th, 2013 11:26 AM Go to last post
  7. Serious Audio Sync Problem

    Since upgrading to Squeeze 8.5 (from 6.5) two months ago, I have been experiencing difficulty encoding files that we've never had problems with...

    Started by bswersey, June 26th, 2012 07:32 AM
    2 Pages
    1 2
    • Replies: 13
    • Views: 21,481
    March 27th, 2013 01:06 PM Go to last post
  8. Failed - encoding: EndFormatting call failed

    I just purchased 8.5 Desktop standard ed. yesterday to implement into my workflow but have been unable to use it as yet as every time i queue up a...

    Started by bobpies, March 16th, 2013 05:35 AM
    • Replies: 1
    • Views: 3,857
    March 19th, 2013 02:55 PM Go to last post
  9. AVCHD to DNXHD spanned files = Green Frames?

    When I import my AVCHD (.mts) files from my Panasonic GH2 into Sorenson I can convert them with ease into the DNXHD format. My files are imported...

    Started by dansonta, March 1st, 2013 12:31 AM
    • Replies: 0
    • Views: 3,631
    March 1st, 2013 12:31 AM Go to last post
  10. Failed Encodding 0xffffffd5

    I am very much a squeeze beginner although I have figured out how to encode to a flash or mp4 every time I try to squeeze to a .Mov I get the error...

    Started by phoenix046, February 26th, 2013 08:28 AM
    • Replies: 0
    • Views: 2,912
    February 26th, 2013 08:28 AM Go to last post
  11. [WMV] Color problem

    Hi, i downloaded Squeeze 8.5.1 because a friend told me. My problem is a color of convertion of ProRes 422 file to WMV. Unfortunately the colors...

    Started by Vandrei Jaques, February 15th, 2013 04:31 PM
    • Replies: 0
    • Views: 2,996
    February 15th, 2013 04:31 PM Go to last post
  12. ATI card GPU utilization?

    Am I getting anything out of having a ATI GPU - or is the GPU wasted unless you have an NVIDIA card? Thanks, Jonas :)

    Started by steger, January 31st, 2013 06:33 AM
    • Replies: 1
    • Views: 3,556
    February 3rd, 2013 02:09 AM Go to last post
  13. Failed - encoding: MPEG4IP hinter failed

    Trying to render QT-Ref exported from Avid MC6 using Vimeo preset. This is what I kept getting. It used to work. Any suggestion is much appreciated.

    Started by Charlie, January 19th, 2013 11:24 PM
    • Replies: 0
    • Views: 3,331
    January 19th, 2013 11:24 PM Go to last post
  14. 8.5 Pro 1080p x.264 does not work

    I encountered this problem back in July. To date I have not been able to find a solution. I am unable to encode x.264 at 1080p. 720p and 480p both...

    Started by sjprohaska, December 4th, 2012 06:12 PM
    • Replies: 4
    • Views: 9,651
    December 20th, 2012 09:57 PM Go to last post
  15. Audio sync problems

    I am having audio sync errors with H264 encodes. The source file previews perfectly in Squeeze 8.5 pro ( source file is QT ref from Avid ) When...

    Started by Flashavid, July 28th, 2012 03:21 PM
    • Replies: 2
    • Views: 7,074
    November 9th, 2012 09:15 AM Go to last post
  16. File Not Being Renamed

    Hi there, i upgraded from Sorenson 6 to 8.5 yesterday, and have been running some video conversions. I am currently using a watch folder, and,...

    Started by Garethml, September 26th, 2012 03:57 AM
    • Replies: 2
    • Views: 3,883
    October 18th, 2012 02:08 AM Go to last post
  17. Squeeze application has stopped responding / failed to encode

    I have been using Squeeze 8/8.5 pro for a few months now and it worked flawlessly. I'm running windows 7 ultimate, media composer 6, and quicktime...

    Started by sjprohaska, August 10th, 2012 11:16 PM
    • Replies: 2
    • Views: 5,266
    August 20th, 2012 05:30 PM Go to last post
  18. Failed - Encoding 8.5 pro

    I just purchased and wanted to test it out. I set up a job with 4 AVCHD files each to be encoded to Avid DNxHD_145 and ProRes 422. All the ProRes...

    Started by Morton, July 25th, 2012 10:08 PM
    • Replies: 7
    • Views: 10,941
    August 17th, 2012 03:19 PM Go to last post
  19. Failed Encode - Pro 8.5 DNxHD

    Hi, I recently purchase pro 8.5 for a mac and a pc. I was able to convert an .mp4 file from a GoPro camera on the mac to an .mxf DNxHD 220. I also...

    Started by davewonser, July 27th, 2012 01:07 PM
    • Replies: 1
    • Views: 4,685
    July 31st, 2012 04:23 PM Go to last post

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