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Forum: Troubleshooting

Troubleshooting tips and tricks - Be sure to check the Knowledge Base before posting a question in the forum.

  1. Problems with Avid codec

    Hello, I've had problems transcoding these files, any tip to make it? I installed LE 2.3.9 Avid codecs in QuickTime directory and nothing. I...

    Started by MikeWashosky, July 3rd, 2014 09:15 AM
    • Replies: 1
    • Views: 6,174
    July 4th, 2014 02:03 PM Go to last post
  2. When submitting a job to server via pro the job fails

    Keeps giving the following error Download Error - Download Error | Source URI is not valid.

    Started by mjhaggerty, April 3rd, 2014 11:04 AM
    • Replies: 3
    • Views: 3,696
    April 7th, 2014 09:46 AM Go to last post

    We have been doing large batch encodes and occasionally have a couple videos show up in the "failed source" folders. After checking the log , I see...

    Started by speareducation, September 5th, 2013 11:34 AM
    • Replies: 1
    • Views: 3,579
    December 6th, 2013 05:05 PM Go to last post
  4. Vertical MPEG2 1080 x 1920

    Is there a way to encode MPEG2 files to 1080 x 1920? Squeeze 8.5 I have tried every combination I can think of, the files never exceed 1080 in...

    Started by terrymcguire, September 13th, 2013 09:43 AM
    • Replies: 1
    • Views: 2,645
    September 13th, 2013 12:36 PM Go to last post
  5. Error: Failed - encoding: Communication with external compression process failed

    Does anyone know what this means and how I can fix it? Error: Failed - encoding: Communication with external compression process failed

    Started by Velellavelella, June 5th, 2013 09:44 AM
    • Replies: 1
    • Views: 4,091
    June 6th, 2013 09:22 AM Go to last post
  6. squeezed 8.5Pro failed encoding 0XFFFFFFD5 and 0X1 also end formatting call failed

    I have squeezed 8 .5 Pro on two separate Macs both running OS 10.6.8 supporting my avid media composer 5.5.3 QT10.6.8 on both systems Sorenson...

    Started by James M, April 16th, 2013 11:50 AM
    • Replies: 0
    • Views: 3,048
    April 16th, 2013 11:50 AM Go to last post
  7. error with test jobs

    Hello, all. I created 5-7 jobs with different presets, always returned "LaunchSmicomp failed: smicomp unexpectedly exited. Exit code =...

    Started by sterx, March 7th, 2013 01:53 AM
    • Replies: 4
    • Views: 6,922
    March 28th, 2013 01:23 PM Go to last post
  8. sorenson server can not create a new preset

    sorenson server verser cannt create a new preset, while you select a default preset and download it , then click "new preset" and updown it (replace...

    Started by xiaochaoyi, March 11th, 2013 10:33 PM
    • Replies: 1
    • Views: 3,796
    March 26th, 2013 04:33 PM Go to last post
  9. Quadro K2000M only 64 Cores in Cuda

    Hello i was testing the Squeeze 8.5 Trial Version from your Homepage with my new HP Laptop and the Quadro K2000M but when i look in Preferences and...

    Started by Alfons, December 23rd, 2012 12:24 PM
    • Replies: 1
    • Views: 6,285
    February 3rd, 2013 01:52 AM Go to last post
  10. Problems with Squeeze Server Edition

    Dear Forums we have been trialling the desktop version of Squeeze and found it to be a solid and straightforward to use. We have subsequently...

    Started by craig.stanley@nwl.co.uk, November 20th, 2012 08:58 AM
    • Replies: 1
    • Views: 6,188
    November 28th, 2012 11:41 AM Go to last post
  11. Unable to Populate MySQL With Databases

    I am trying to install Squeeze Server but get the error 'Unable to Populate MySQL with Databases'. I am using the correct 'sa' credentials and have...

    Started by davewitherden, November 5th, 2012 06:04 AM
    • Replies: 3
    • Views: 5,737
    November 28th, 2012 11:37 AM Go to last post
  12. preserve same file name after smooth transcoding for .ismc file

    guys, once sonrenson transcodes to smooth and generates output files, the file name for .ismc and .ismv are different than .ism file e.g.,...

    Started by boparaiaman, October 30th, 2012 04:56 PM
    • Replies: 0
    • Views: 3,325
    October 30th, 2012 04:56 PM Go to last post

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