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Forum: Troubleshooting

Troubleshooting tips and tricks - Be sure to check the FAQ above before posting a question in the forum.

  1. Sticky Thread Sticky: Please fill out a trouble ticket if you would like a response from Technical Support

    If you have a technical issue and need assistance from the Technical Support Team please fill out a ticket here: ...

    Started by sorensonmedia, April 5th, 2013 06:35 PM
    • Replies: 0
    • Views: 3,129
    April 5th, 2013 06:35 PM Go to last post
  1. MPEG2 plays back double speed

    I've imported a Quicktime reference file from an Avid 1080/25p project. Encoded in Squeeze 9 using MPEG2 HDTV_25_1080p setting. The resulting movie...

    Started by markyramone62, March 29th, 2015 10:20 PM
    • Replies: 0
    • Views: 3,009
    March 29th, 2015 10:20 PM Go to last post
  2. Is Squeeze 9 Pro OK on Windows 7?

    Hi all, I'm going to answer my own question. I think not. I've been having all kinds of weirdness with Squeeze 9 Pro on Windows 7 Professional. ...

    Started by dforsyth, December 3rd, 2014 02:34 PM
    • Replies: 1
    • Views: 3,065
    December 3rd, 2014 09:05 PM Go to last post
  3. Squeeze 9 Pro produces output that is out of audio sync after 30 minutes.

    I've just been reading about audio sync problems that go back on the forum here to 2010. It's amazing to believe that Squeeze is still having...

    Started by SteveGarman, June 27th, 2013 03:36 PM
    2 Pages
    1 2
    • Replies: 11
    • Views: 14,217
    November 9th, 2014 04:38 PM Go to last post
  4. NVIDIA Quadro K5000 MainConcept H.264/AVC CUDA

    Squeeze refusing to use GPU with MainConcept H.264/AVC CUDA (default settings) Is the following statement still true:...

    Started by HKPhooey, October 29th, 2014 10:32 AM
    • Replies: 3
    • Views: 3,958
    October 30th, 2014 10:38 AM Go to last post
  5. Youtube preset taking way too long to process

    Trying to compress an 1080p h264 .mov file, (1.36 Gb ) about 1 hour long ,to 420p Youtube preset. Squeeze makes a fairly quick start then seems to...

    Started by MarkD, October 21st, 2014 08:24 AM
    • Replies: 0
    • Views: 2,224
    October 21st, 2014 08:24 AM Go to last post
  6. Mpeg 2 Render - almost no processor usage

    Hello, I'm rendering a project using the default "DVD_PS_16x9_NTSC" Mpeg 2 template. When I open the Windows Task Manager, it shows my system is...

    Started by Pboyle, September 18th, 2014 08:32 AM
    • Replies: 1
    • Views: 2,173
    September 18th, 2014 03:14 PM Go to last post
  7. Clean for 3 secs then Blocky for 20 on a still mp4 compression

    Made an mp4 at 3000 Kbps. I've used this preset for years, but today for whatever reason the end credits of the program look bad. There are three...

    Started by Countdown, July 16th, 2014 07:42 AM
    • Replies: 0
    • Views: 1,479
    July 16th, 2014 07:42 AM Go to last post
  8. Problem with adaptive streaming preset

    Using Squeeze 9, I'm trying to create adaptive streaming files using a slightly modified version of the Adaptive Streaming preset. This works fine...

    Started by Kat, March 17th, 2014 12:49 PM
    • Replies: 1
    • Views: 2,769
    March 19th, 2014 05:04 AM Go to last post
  9. Color Shift

    Hello Folks, I thought upgrading to 9 would help this but it is still occurring. Video is DNXHD 175X from Media Composer 7 w/Symphony. Computer...

    Started by infohou, March 15th, 2014 03:03 PM
    • Replies: 0
    • Views: 2,260
    March 15th, 2014 03:03 PM Go to last post
  10. Problem using Watch Folder

    Hi, I get following error in the log window after setting up a watch folder and starting the encoding: "Failed: invalid in/out points" This...

    Started by rvdp, January 2nd, 2014 04:52 AM
    • Replies: 3
    • Views: 4,131
    January 14th, 2014 01:07 PM Go to last post
  11. Converting MTS to MXF (DNxHD) results in error 0x80200004

    I'm trying to convert MTS videos to MXF but I keep getting a "Compression Failed"-error (0x80200004). Several machines with different OS (Win7...

    Started by retro, April 26th, 2013 06:34 AM
    • Replies: 6
    • Views: 6,450
    December 11th, 2013 05:30 PM Go to last post
  12. DVD import and encoding problems - Data packet error message

    I cannot import a Pal DVD into squeeze. If I click file/import DVD folder, all that comes in is one IFO) file (number 17)...the DVD I am trying to...

    Started by Divercol, November 18th, 2013 03:42 AM
    • Replies: 2
    • Views: 5,543
    December 7th, 2013 03:27 AM Go to last post
  13. Encoding settings seem not to work

    Hi, I try to convert a video (png filled mov container) with the trial of Squeeze 9 to a flv with alpha channel. The problem is, that no matter...

    Started by soundneeded, October 30th, 2013 08:35 AM
    • Replies: 1
    • Views: 3,135
    December 6th, 2013 04:41 PM Go to last post
  14. Multiple watch folders, does it work ?

    I have 4 watch folders in my Sorenson 9 Mac, but I notice that only the first one in list is actually processed. Does it wait for all files in first...

    Started by NeoSylvain, July 7th, 2013 04:31 PM
    • Replies: 2
    • Views: 4,665
    November 25th, 2013 12:58 PM Go to last post
  15. Failed encoding

    I get this error message all the time with files over 25 gb or so it seems. 2013-10-06 23-58-15-35_Custom.mov" Failed - encoding: Communication...

    Started by steger, October 9th, 2013 09:43 AM
    • Replies: 4
    • Views: 5,937
    October 15th, 2013 03:39 AM Go to last post
  16. Limiting number of jobs being processed concurrently

    Is there a way of limiting the number of jobs running concurrently in Squeeze 9? Whenever there's more than one encode in a job or several jobs...

    Started by Kat, October 7th, 2013 03:22 AM
    • Replies: 2
    • Views: 3,756
    October 9th, 2013 02:45 AM Go to last post
  17. Limiting number of jobs being processed

    I am running into a problem when I put multiple jobs in to be processed. Squeeze tries to tackle them all at once and I end up with most of them not...

    Started by chuck.c, August 14th, 2013 09:04 AM
    • Replies: 2
    • Views: 4,082
    October 7th, 2013 12:01 PM Go to last post
  18. Failed - encoding: ENG_UNEXPECTED_EXCEPTION

    Wile trying to convert a .mpg video with the HTML5 - Video preset the the following error pops up: Failed - encoding: ENG_UNEXPECTED_EXCEPTION ...

    Started by Red, June 7th, 2013 01:28 AM
    • Replies: 3
    • Views: 5,097
    September 5th, 2013 04:44 AM Go to last post
  19. Create own custom HTML 5 templates

    Hello. I'm using Squeeze 9.0.0.68 - I'd like to create a custom HTML5 workflow that allows me to create a mp4, webm, poster image, and html file...

    Started by dw235, July 10th, 2013 12:56 PM
    • Replies: 1
    • Views: 3,139
    August 9th, 2013 01:43 PM Go to last post
  20. Watermark

    Since i have v9, every time i choose to enter a watermark, although it has an alpha channel, a grayish layer appears overall my footage and sliding...

    Started by Quinn Quality, June 29th, 2013 02:51 PM
    • Replies: 1
    • Views: 3,317
    August 9th, 2013 01:24 PM Go to last post

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